Shipping policy

Shipping Policy

Last updated: June 17, 2026

Thank you for shopping with CRAVZY.

This Shipping Policy outlines our shipping procedures, delivery timelines, and responsibilities regarding your order. By placing an order on https://cravzy.shop, you agree to the terms below.

Order Processing

All orders are subject to verification, quality checks, and product availability.

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high demand, sales events, holidays, or unforeseen circumstances, processing times may be extended.

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases involving suspected fraud, pricing errors, stock unavailability, or incorrect customer information.

If your order is cancelled after payment has been received, you will be notified and refunded in accordance with our Refund and Return Policy.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed.

Any additional charges such as taxes, customs duties, import fees, or local handling charges imposed by authorities are the responsibility of the customer.

Delivery Timeframes

Estimated delivery timelines are as follows:

  • Metro cities: 3–7 business days

  • Non-metro locations: 5–10 business days

  • Remote or difficult-to-service areas: 7–15 business days

These timelines are estimates only and are not guaranteed.

Delivery times may vary due to factors beyond our control, including:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Customs clearance delays

  • Carrier-related issues

  • Incorrect or incomplete shipping information provided by the customer

CRAVZY shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing tracking information, where available.

Tracking updates are provided by third-party shipping carriers, and any delays in tracking information are beyond our control.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

CRAVZY shall not be responsible for delays, failed deliveries, losses, or additional charges resulting from incorrect, incomplete, or outdated shipping information.

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal to accept delivery, or customer unavailability, additional shipping charges may apply for reshipment.

Delivery Attempts

Our shipping partners may attempt delivery multiple times before returning the package to us.

If delivery cannot be completed due to customer unavailability, refusal to accept the package, or failure to respond to carrier communication, the order may be cancelled or returned to our facility.

In such cases:

  • Original shipping charges are non-refundable

  • Return shipping charges may be deducted from any eligible refund

  • Reshipping fees may apply

Cash on Delivery (COD)

For Cash on Delivery orders, customers are expected to be available to receive the order and make payment at the time of delivery.

Repeated order refusals or failed COD deliveries may result in restrictions or suspension of future COD eligibility.

We reserve the right to refuse or cancel any COD order at our discretion.

Damaged, Missing, or Incorrect Items

Customers must inspect their order upon delivery.

If you receive a damaged, defective, missing, or incorrect item, you must contact us within 48 hours of delivery at cravzysupport@gmail.com.

Please include:

  • Your order number

  • Clear photos or videos of the item

  • Photos of the external packaging

  • Photos of the shipping label

Failure to report issues within the specified timeframe may result in the claim being denied.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier to the address provided at checkout, CRAVZY is not responsible for lost, stolen, misplaced, or missing packages.

Customers are responsible for ensuring that the delivery address is secure and accessible.

If you believe your package was delivered incorrectly, please contact the shipping carrier directly and notify us for assistance.

International Shipping

International shipping may be available for select destinations.

Customers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.

CRAVZY is not responsible for delays caused by customs clearance processes.

Force Majeure

CRAVZY shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, labor disputes, transportation interruptions, pandemics, internet outages, or carrier delays.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

CRAVZY

Website: https://cravzy.shop

Email: cravzysupport@gmail.com

Location: Gurugram, Haryana, India